Privacy Policy

Effective Date: 4th February 2026
 
At HERAURA®, owned and operated by SVHP LifeStyle Corporation, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit or make a purchase from heraura.ca.
 

1. Introduction and Overview

This Privacy Policy (“Policy”) explains how your personal information is collected, used, and protected by HERAURA®, a brand owned and operated by SVHP LifeStyle Corporation, when you access or interact with our website, purchase products, contact us through any channel, or engage with us online or offline (collectively referred to as the “Services”). HERAURA® is a registered trademark of SVHP LifeStyle Corporation.
This Policy also outlines your rights, choices, and how you can manage your information. Please read our Terms and Conditions and this Policy before accessing or using our Services. If you do not agree with this Policy or with our Terms & Conditions, please do not use our Services.
The Services include, but are not limited to:
  • The heraura.ca website (the “Site”) 
  • Mobile applications (the “Apps”)
  • Our social media pages (Instagram, Facebook, TikTok, Pinterest, etc.) 
  • Any email, phone, or written communication with our customer service
  • Participation in our events, pop-ups, or promotions
  • Any other platforms operated by SVHP LifeStyle Corporation on behalf of HERAURA® or SHAURYA – The Jewel of Royalty®
By using our Services, you acknowledge that you have read and agree to the Terms and Conditions, and this Privacy Policy.
 

2. Who We Are

HERAURA® and SHAURYA – The Jewel of Royalty® are registered trademarks and brands under SVHP LifeStyle Corporation, a Canadian-owned and operated lifestyle company headquartered in Winnipeg, Manitoba. SVHP LifeStyle Corporation is the data controller responsible for the handling, security, and management of your personal data.
 

3. What Information We Collect

When you visit the site or make a purchase, we may collect the following types of information:
  • Personal Information: Your name, email address, billing and shipping address, phone number, payment details (via secure third-party payment gateways), Product preferences or order history, Feedback or communication details, and other order information. 
  • Device and Browser Information: Your IP address, general location, browser type, time zone, site usage, clicks, and navigation behavior, and cookies and tracking pixel data installed on your device. 
  • Browsing Behavior: Pages visited, time spent on site, referral URLs, and other usage data. 
  • Marketing Data: Preferences, reviews, events or market interactions, social media handles (if you interact with our pages) or email. 

4. How We Use Your Information

We use your information to:
  • Process and fulfill orders
  • Provide customer service and support
  • Communicate with you about your purchase
  • Send order confirmations and shipping updates
  • Respond to inquiries and offer support
  • Send marketing emails and promotions (only if you opt in)
  • Analyze behavior for better product recommendations
  • Improve our website and shopping experience
  • Prevent fraud and maintain secure transactions
  • Comply with legal obligations

5. Sharing Your Information

We only share your personal information with trusted third parties if and where necessary:
  • Payment processors: Such as Stripe or PayPal, to process transactions 
  • Shipping providers: To deliver your orders (Canada Post, UPS, etc.) 
  • Marketing tools: (e.g., Klaviyo, Google Analytics, Facebook Ads, Meta Pixel) for advertising and analytics purposes
  • Professional services (legal, accounting, or IT services) 
We do not sell your personal information. All partners are required to protect your data in accordance with applicable privacy laws.
 

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:
  • Recognize your browser or device
  • Enhance your browsing experience
  • Remember cart contents and login preferences
  • Measure site performance and visitor behavior
  • Personalize content and marketing
You can control or disable cookies via your browser settings, though some features of the site may not function properly without them.
 

7. Email Marketing & Opt-Out

If you opt-in to receive updates from us, we may send you emails about new products, promotions, and events. You can unsubscribe anytime by clicking the “Unsubscribe” link at the bottom of our emails or by contacting us at support@heraura.ca.
 

8. Data Retention and Security

We retain your information only for as long as necessary to provide services and comply with legal obligations. Your data is stored securely and protected with encryption, access controls, and trusted third-party platforms. We follow industry best practices to protect your data, including SSL encryption and secure payment gateways. However, no online transmission is 100% secure.
 

9. Your Rights and Choices (for Canadian and International Customers)

You have the right to:
  • Access the personal data we hold about you
  • Correct any inaccurate or outdated information
  • Withdraw your consent at any time
  • Request deletion of your data (subject to order record requirements)
  • Unsubscribe from marketing communications at any time
To exercise any of these rights, contact us at support@heraura.ca.
 

10. Minors

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with information, please contact us to have it removed.
 

11. Policy Updates

We reserve the right to update this Privacy Policy at any time to reflect changes to our practices or legal requirements. Changes will be posted on this page with an updated date. We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. If we make material changes, we will post a clear notice on our website or notify you directly via email.
Continued use of the site after updates constitutes acceptance of the revised policy.
 

12. Contact Us

If you have any questions, concerns, or would like to request access to your personal information, contact us:
📧 Email: support@heraura.ca
📍 Business Address: SVHP Lifestyle Corporation, Winnipeg, Manitoba, Canada