Terms & Conditions

Effective Date: 12th June 2025
 
Welcome to the official website of HERAURA, (heraura.ca), owned and operated by SVHP Lifestyle Corporation. By accessing or using our website, placing an order, or engaging with any of our content, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services. These Terms & Conditions (“Terms” or “Agreement”) govern your access to and use of our website heraura.ca, our digital platforms, and any related services, including purchases, communications, and promotions (collectively, the “Services”).
By accessing our website or using our Services, you agree to these Terms. If you do not agree, please do not use the Services.
 

1. General

These Terms & Conditions apply to all visitors, users, and customers of HERAURA. We reserve the right to modify these terms at any time. Updates will be posted on this page with the effective date. You must be the age of majority in your province or territory to use this website and agree to these Terms. By using the Services, you confirm that you meet this requirement and that all information provided to us is true, accurate, and complete.
 

2. Use of Our Services

You agree to use the website and its content only for lawful purposes and in accordance with these Terms. You must not use the site:
  • For any fraudulent or unlawful activity
  • To transmit malicious software or content
  • To infringe upon intellectual property rights
  • To disrupt or damage the website’s functionality
  • Use the website for unlawful or malicious purposes
  • Upload or transmit harmful code or malware
  • Attempt to breach our security systems or collect data unlawfully
We reserve the right to restrict or ban access for any misuse or violation.
 

3. Privacy Policy

Your use of the Services is also subject to our Terms & Conditions, which outlines how we collect, use, and protect your personal data.
 

4. Errors and Site Content

We strive for accuracy in product descriptions, pricing, and images. However, we do not guarantee that all content is error-free, complete, or current. We reserve the right to correct any errors, omissions, or inaccuracies and to cancel orders if needed, even after submission.
 

5. Products & Orders

  • All products listed on the website are subject to availability and may be modified, discontinued, or replaced without notice.
  • We reserve the right to refuse or cancel any order at our sole discretion (e.g., pricing errors, suspected fraud, stock issues).
  • Colors and textures of clothing and jewelry may vary slightly due to photography and screen display.

6. Purchases

All purchases made through the website are subject to:
  • Product availability
  • Order confirmation
  • Payment authorization
We reserve the right to limit or cancel any orders and may refuse service at our discretion. Prices are listed in CAD and may be subject to change without notice.
 

7. Pricing & Payments

  • All prices are listed in Canadian Dollars (CAD) unless otherwise noted. 
  • We accept major credit/debit cards, Interac, and other secure payment methods through our checkout process.
  • Prices are subject to change without notice, but we honor pricing at the time of your confirmed purchase.

8. Shipping & Delivery

  • We process orders within 2-4 business days. Delivery timelines vary by location.
  • We are not responsible for delays caused by shipping carriers or customs for international orders.
  • Tracking numbers are provided once your order has shipped.

9. Returns & Exchanges

  • Return requests must be initiated within 5 days of delivery. 
  • Items must be unworn, unused, and in original packaging to qualify.
  • Jewelry and sale items are non-returnable (see our full Return Policy). 

10. Product Liability and Consumer Rights

All products are sold “as-is” unless otherwise stated. Your rights under applicable Canadian consumer protection laws remain in full effect and are not limited by these Terms.
 

11. Limitation of Liability

To the maximum extent permitted by law, SVHP Lifestyle Corporation shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or products.
 

12. Intellectual Property

All content on heraura.ca, including but not limited to product images, logos, text, and branding, is the intellectual property of SVHP Lifestyle Corporation and is protected by copyright and trademark laws. Unauthorized use or reproduction is strictly prohibited.
 

13. Third-Party Links

Our site may contain links to external websites. We are not responsible for the content or privacy practices of those sites and recommend you review their terms and policies before interacting with them.
 

14. Text Messaging Program (If Applicable)

By opting in to receive text messages, you agree to receive periodic promotional texts from us. You can unsubscribe at any time by replying “STOP” to any message.
 

15. Limitation of Liability

HERAURA, SHAURYA – The Jewel Of Royalty, and SVHP Lifestyle Corporation are not liable for:
  • Any direct or indirect damages arising from your use of our site or products
  • Any inaccuracies in product descriptions, delays in delivery, or third-party service interruptions
Your use of the site is at your own risk.
 

16. Force Majeure

We are not liable for delays or failures in performance due to events beyond our control, including natural disasters, system outages, pandemics, or transportation disruptions.
 

17. Privacy Policy

Please review our Terms & Conditions, Privacy Policy to understand how your information is collected, used, and protected.
 

18. Intellectual Property Infringement

If you believe that any content on our site infringes your intellectual property rights, please notify us at support@heraura.ca with appropriate documentation and details.
 

19. Governing Law

These terms are governed by and construed in accordance with the laws of the Province of Manitoba, Canada, and applicable federal laws.
 

20. Dispute Resolution

Except where prohibited by law (such as in Québec), any dispute relating to these Terms shall be resolved through binding arbitration. You waive any right to a class action.
 

21. Legal Terms

These Terms represent the full agreement between you and SVHP Lifestyle Corporation. If any provision is found to be unenforceable, the remaining provisions will continue in effect.
 

22. Contact Us

For any questions or concerns related to these Terms & Conditions, please contact:
📧 Email: support@heraura.ca
📍 Business Address: SVHP Lifestyle Corporation, Winnipeg, Manitoba, Canada